Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline. Refunds for hotel, car, or activity, including when they’re part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account. In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:

How to track your refund

Have a refund coming? We’ve made it easy for you to track when it’ll arrive. Click Chat now and our Virtual Agent will guide you to your refund status.

If you’ve had to cancel or change your non-refundable flight, most airlines will offer you a credit instead of a refund. Here’s what you should know.

• Flight canceled due to COVID-19? If so, the airlines are setting the policies for how you can redeem your airline credit. Many airlines are waiving change fees when it comes to rebooking.
• Have a credit on a low-cost airline? To redeem an airline credit from a low-cost airline, such as Frontier or Spirit, contact the airline directly.

Before you redeem your airline credit

• All you need is your itinerary number and ticket number in Trips—no voucher necessary.
• Airline credits come with a travel-by date, so be sure to factor this into your planning.
• Airlines give separate credits to each traveler; you won’t be able to combine or transfer credits.
• The credit can be used only with the airline that provided the credit, and there may be fare class and cabin restrictions.
• The credit can be used only with the airline that provided the credit, and there may be fare class and cabin restrictions.

We’ve learned that some customers who use popular search engines to search for our customer service number may see fraudulent ads containing fake customer service numbers. Once customers call one of these fake numbers, scammers then use our itinerary look-up tool to gather itinerary information and gain the trust of callers. The itinerary look-up tool allows customers to access their itinerary without creating an account or logging in, a standard feature of many e-commerce sites. Rest assured, this is a top priority for us. We continue to monitor the situation very closely. As these scammers evolve, our own team of experts will identify and react to online scams to ensure we are keeping our customers as safe as possible, and we continue to work closely with search engine companies to resolve these ongoing issues that appear to have originated on their platforms.

What you can do

First and foremost, remember we will never ask you to purchase a gift card to pay for your travel reservation or make changes to your itinerary. Hang up if the person on the other line asks you to purchase a gift card or wire money to them to complete a transaction.

Want some peace of mind when flying? We partner with AIG's Travel Guard to offer you 2 flight insurance options: Flight Cancellation Plan and the Flight Protection Plan.

Flight Cancellation Plan

• This insurance option is fordomestic flights within the US, except for flights to Alaska and Hawaii.
• With this plan, you can be reimbursed up to the total cost of your trip if you need to cancel or shorten it due to certain covered reasons - just know that there may be limitations and exclusions.

• This insurance option is fordomestic flights within the US, except for flights to Alaska and Hawaii.
• With this plan, you can be reimbursed up to the total cost of your trip if you need to cancel or shorten it due to certain covered reasons - just know that there may be limitations and exclusions.

Need to call off your trip, or just cancel part of it? We'll help make the process as smooth as possible. Best of all, you can take care of it online.

Cancellation fees

• Within the last 24 hours: You may be able to cancel and get all your money back.
• More than 24 hours ago: Your airline, hotel, car rental company, or activity provider may charge fees that we'll pass on to you.

Want the scoop on cancel fees? Your itinerary has information about rules and restrictions – that's a good place to start.

How to cancel your vacation package

1. Go to My Trips.
2. In your itinerary, find the flight, hotel, car, or activity you want to cancel.
3. Choose Cancel and follow the instructions.